FAQ
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days for international orders. Express shipping options are available at checkout for faster delivery (2-4 business days). Click here to view the detailed shipping policy.
Order processing time is not included.
Do you offer free shipping?
Yes! We offer free shipping on all orders. No minimum purchase required.
Do you ship internationally?
Yes, we ship worldwide. Shipping times may vary depending on your location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping carrier's website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
How do I return an item?
Please contact our customer service team at your email address with your order number. We'll provide you with return instructions and a return label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Products & Quality
Are your phone cases compatible with wireless charging?
Yes, most of our cases are designed to be compatible with wireless charging. Please check the individual product description for specific compatibility information.
What materials are your products made from?
Our products are made from high-quality, durable materials including premium TPU, polycarbonate, and silicone to ensure maximum protection for your devices.
Do you offer a warranty?
Yes, all our products come with a quality guarantee. If you receive a defective item, please contact us within 30 days for a replacement or refund.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Contact & Support
How can I contact customer service?
You can reach us via email at hello@srysep.com or through our contact form. We typically respond within 24 hours during business days.
Do you have a physical store?
We are an online-only retailer, which allows us to offer you the best prices and widest selection of products.