Política de reembolso

Does srysep guarantee its product?

Of course! We're 100% committed to making you happy. Each case is hand checked by a member of Team srysep before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us at hello@srysep.com with the reason of return. We have a 30-days return policy, which means you have 30 days after receiving your item to request a return (according to the delivery date on the tracking record).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return notification email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unauthorized returns will be discarded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, swimsuits, underwear, etc.). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return requirements, and let you know if the refund was approved or not. If approved, you need to send the returned package back. Once our returns warehouse receives the returned package, you will be automatically refunded using your original payment method with 1 to 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

Please note that return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Still not getting your answers? Email us anytime at hello@srysep.com.